Overview

At Kedai Dinda, we are committed to providing our customers with quality products and a satisfactory shopping experience.

Our standard refund and returns policy covers eligible requests made within 30 days of purchase.

This standard policy is separate from the Pati Ganda Money Back Guarantee, which is subject to its own terms and conditions.

Eligibility for Returns

To qualify for a standard return, the product must meet the following conditions:

The product must be unused and unopened.
The product must remain in its original packaging.
Proof of purchase must be provided.
The return request must be submitted within the applicable return period.

For hygiene and safety reasons, opened or used health products may not qualify for a standard return due to a change of mind.

These conditions do not affect any statutory rights relating to defective, damaged, incorrectly supplied, or misrepresented products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Kedai Dinda as soon as possible.

Customers may be required to provide their order details and photographs of the affected product for verification.

Eligible requests will be handled in accordance with applicable consumer protection laws.

Refunds

Once your return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds will be processed through an appropriate payment method.

Processing times may vary depending on the payment provider and financial institution.

Exchanges

Product exchanges may be arranged for eligible defective, damaged, or incorrectly supplied items, subject to product availability and applicable law.

Please contact Kedai Dinda before returning any products.

Shipping Returns

Customers should contact Kedai Dinda to obtain the appropriate return instructions and return address.

Return shipping costs will be determined according to the reason for return and applicable consumer rights.

Pati Ganda Money Back Guarantee

Customers who purchase the qualifying 3-pack Pati Ganda package may be eligible for the separate Money Back Guarantee after following the stated 3-month usage requirements.

Please refer to our Money Back Guarantee page for the complete eligibility requirements and claim procedure.

Need Help?

For questions regarding refunds, exchanges, or returns, please contact Kedai Dinda through the official contact information available at https://kedaidinda.com.

Kedai Dinda

Refund and Returns Policy